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SOURCE Hyundai Motor America
Finishes First in Hyundai's South Central Region
FOUNTAIN VALLEY, Calif., Feb. 19, 2014 /PRNewswire/ -- Texoma Hyundai in Sherman, Texas ranked number one in service customer satisfaction in the of the United States for 2013 besting more than 820 Hyundai dealerships nationally. Texoma Hyundai was also the number one dealer in Hyundai's South Central Region. There are 154 dealers in Hyundai's South Central Region.
Awarded to Texoma Hyundai for meeting and exceeding customer expectations, Hyundai's distinction for customer service is given to the regional dealership that performs the best in the Hyundai Service Index (HSI) study. Derived from surveys of customers who recently had their Hyundai vehicle serviced, the HSI study allows dealerships to identify trends, run reports and analyze cumulative customer service scores across its business and among individual employees.
"We are proud of the service department at Texoma Hyundai and its commitment to their customers," said Frank Ferrara, executive vice president of customer satisfaction for Hyundai Motor America. "Service customer satisfaction is very important to Hyundai Motor America, and we cannot build our reputation without the support of our local dealers. Receiving first-rate treatment throughout the life of their Hyundai vehicle is what our customers expect."
Below lists dealers and dealerships honored for their performance in 2013.
HYUNDAI MOTOR AMERICA
Hyundai Motor America, headquartered in Fountain Valley, Calif., is a subsidiary of Hyundai Motor Co. of Korea. Hyundai vehicles are distributed throughout the United States by Hyundai Motor America and are sold and serviced through more than 820 dealerships nationwide. All Hyundai vehicles sold in the U.S. are covered by the Hyundai Assurance program, which includes the 5-year/60,000-mile fully transferable new vehicle limited warranty, Hyundai's 10-year/100,000-mile powertrain limited warranty, and five years of complimentary Roadside Assistance. Hyundai Assurance includes Assurance Connected Care that provides owners of Hyundai models equipped with the Hyundai Blue Link telematics system with proactive safety and car care services, complimentary for three years. These services include Automatic Collision Notification, Enhanced Roadside Assistance, Vehicle Diagnostic Alert, Monthly Vehicle Health Report and in-vehicle service scheduling.
For more details on Hyundai Assurance, please visit www.HyundaiAssurance.com
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